The guys came did the demo work neatly and even saved some of the old tiles to repair another area in the Bathroom. My new shower looks fantastic and no more leaks, for the first time in years!
Howard is a true gentleman who knows his craft, his people are excellent, his pricing is reasonable, and the workmanship is great.
I have since called on Kook and Son for many more projects from sink repairs, to heating malfunctions. Kook and Son's should be your first call every time.
I have been living in Jersey City for 24 years and I have used many other plumbers before Kook and Son, to say Howard's company is one of the best plumbing contractors in Jersey City is exemplified by the fact that they have been in business for decades, they are professional, and prompt, and once they have fixed a problem it stays fixed.
Plumbing may not be glamorous but when you have no heat, or leaking pipes you come to appreciate the value that Kook and Son's brings.
In our most recent engagement our tankless hot water heater developed a leak overnight. I called Kook around 9 am and they were able to get someone there that morning even though the techs were already at another job (great in and of itself!). The technician then worked with the manufacturer to troubleshoot and determined that the unit needed to be replaced and was under warranty.
This is where Kook really shined: the manufacturer needed to review pictures of the unit, where the leak was, etc. before approving the claim and allowing us to get a replacement unit so there was no way to schedule an appointment with Kook since we didn’t know specifically when we’d get that info from the manufacturer. Kook worked with us over the two days it took getting the manufacturer the info they needed and made technicians available the minute I was emailed the return authorization. They arrived within a couple of hours with the replacement unit (again, without a previously made appointment), replaced the defective unit and had hot water up and running again in a few hours. Howard Kook, the owner, also called me personally several times to let me know they were on the case, working with their staffing to ensure someone would be available when needed, etc. since he understood that being without hot water, even briefly, is a big problem and he didn’t want us to worry that we weren’t being attended to in the background even as we waited for the return authorization to take the next step. We have and continue to give Kook and Son our highest recommendation.
Equally important to me though, as a single mom with a 7th grade son, having total strangers inside my apartment often makes me a little nervous- especially total male strangers. The two plumbers Mr. Kook sent, Akash and Anthony, were both dreams! I instantly felt that I was in good hands and, moreover, I felt safe.
This may mean nothing to some reading this review, but I've had other encounters with men technicians who would make offhand remarks, let a hand stray, etc... all of which I would deflect. As some readers may relate to, this is not fun.
Having Anthony and Akash on the job, however, was fun. Anthony was easy-going, relaxed, personable, put me at ease, and was very funny. Akash was a perfect sidekick, the classic steady mellow dude. What a terrific team!
PS. And they didn't make or leave a mess!